Shipping & Delivery

Shipping within Australia

Every VapeVic order is packed in Melbourne and sent with Australia Post, tracked, to any address in Australia. We do not ship outside Australia.

What it costs

Orders with $99 or more of devices ship free. Below that, shipping is a flat $10 regardless of state, parcel size or how many devices are in the box. The threshold is worked out on your device total after pack pricing and before any discount code is taken off, so a code never pushes you back under it. The amount is shown at checkout before you confirm — there is nothing to add afterwards.

When it leaves

Because payment is by bank transfer, the clock starts when your transfer reaches us, not when you place the order. Transfers between different banks can take a business day to settle; PayID is usually faster. Once the payment is matched you receive a confirmation email, and the order is usually dispatched within 2–3 business days of that. Business days here means Monday to Friday, excluding Victorian public holidays.

How long it takes

Transit is counted from dispatch. As a rough guide to typical times, not a guarantee: Victoria, New South Wales and South Australia 3–5 business days; Queensland 5–7; Western Australia 5–10; the Northern Territory and remote addresses anywhere 7–15. Late November through December is slower across the whole network, as is the week around Easter; during those stretches, give yourself an extra week on top of the figures above.

Tracking

Your tracking number is emailed when the parcel is handed to the carrier, and if you gave us an Australian mobile number you will get it by text as well. A new number can take up to a day to show its first scan, and parcels crossing the country often go a couple of days between scans — neither means anything is wrong. If there has been no movement for five business days, email us with the order number and we will raise it with the carrier.

Packaging

Plain box or satchel, no brand names, no product images, nothing on the outside that says what is inside, and a return address that does not mention vaping.

Signature on delivery

We do not request a signature by default. If you would like the parcel signed for, say so in the order note at checkout and we will arrange it. If a parcel cannot be delivered, Australia Post usually holds it at a nearby post office for collection; uncollected parcels come back to us, and sending one out again costs a second shipping charge.

Wrong address

Once a parcel is with the carrier we cannot redirect it, so check unit numbers, street names and postcodes before you pay. If an incorrect address brings a parcel back to us, we refund the order less the shipping cost so you can reorder correctly. Noticed an error the moment you paid? Send the correction by email straight away; until the parcel is packed, changing the label is easy.

If something is out of stock

Stock on the site comes from our Melbourne stock counts, so a listed flavour is one we expect to have on the shelf. If we cannot fill a line after all, we will contact you with the choice of waiting, swapping to another flavour or having that line refunded. We never substitute a flavour without asking.