Contact

Contact VapeVic

Two channels, both read by the VapeVic team. Pick whichever suits the question.

Email — orders@vapevic.com

orders@vapevic.com is the right place for anything that involves an order number: payment questions, an address you need to correct, a parcel that has gone quiet, a fault you want replaced. Email lets you attach a short video or a transfer receipt and keeps the whole claim in one thread under your order number.

WhatsApp — +61 466 986 496

+61 466 986 496 is for the quick ones: has my transfer been matched yet, is a flavour back, which device suits what I am after. If a WhatsApp conversation turns into a warranty claim we will ask you to send the video by email so it stays together with your order number.

When we reply

We answer messages as soon as we can get to them; replies can take longer over weekends and Victorian public holidays. Orders can be placed at any time.

What to include

• Your order number (it starts with VVIC-) for anything about an existing order.
• The email address you ordered with, if you are writing from a different one.
• For a fault: a short video (10–20 seconds) of you using the device, flavour label in shot.
• For a payment query: the date and amount of the transfer and the name on the account it came from.

What we will not do over message

We do not take card numbers or bank details by email or WhatsApp — payment goes by transfer to the account printed on your order page, and we will never message you asking you to pay somewhere else. If you receive a message like that claiming to be from VapeVic, it is not.